We Offer Specialized Training Workshops
"Our company delivers professional training
workshops, and the support and tools necessary to incorporate
proficiently qualified talents. We provide consistent quality
service, while focusing on a total commitment of excellence to all
of our customers."
-Samuel Rey, Owner
1. Developing
and Building High Energy Teams
Training Focus:
To emphasize that it is essential for Managers and Supervisors to effectively build their teams by creating a climate of openness and synergy in the department and by sharing the value that the employees bring to the department and the hotel. The stages of team building and moving teams into innovative ways to keep them alive and functioning will be a prime focus.
2. Guest
Services Expectations
Training Focus:
To demonstrate the need for consistent maintenance of maximum guest service delivery, maintenance and management. The central focus of this workshop is GUESTFOCUS, with the understanding of today’s guests needs.Participants will recognize and apply principles that will enhance the environment of the guest service experience.
3.
Establishing and Managing Quality Guest Service
Training Focus:
To provide the mechanism and methodology for establishing high quality leaders. Establishing leadership skills that serve for fellowship, empowerment, accessibility, service quality
and organizational agility.
4.
The Stellar Front Desk Agent, I
Training Focus:
To conduct extensive in-depth skills training for front office staff which includes a series of practicum assignments and practice activities with follow-up quizzes to identify and ensure comprehension of tasks being taught.
5.
The Stellar Front Desk Agent, II
Training Focus:
To conduct in-depth skills training for front office staff which is focused on Practical participation of front office assignments. Hotel’s Policies and Procedures may be reviewed in this session as related to accounting practices. Assignments and practice activities will be used to identify and ensure comprehension of tasks being taught.
6.
Leadership Development
Training Focus:
To review current management’s practices in the areas of
leadership, character development, Supervision, Coaching, and their
abilities to Manage quality Guest Service. Format and Structure of
workshop builds on a 3-dimentional approach: 1. Performance based
(observable and
measurable skill) 2. Knowledge-based (level of knowledge regarding
core competencies and service standards of Rosewood) 3. Attitudinal
– based (looking at the ways we view the working environment and the
ability to manage change for positive visionary results).
7.
Critical Skills for Effective Management and Supervision
Training Focus:
This training focus is on 9 Skill-Builder Supervisory/Management modules that highlight 9 essential focal competencies to enhance skills of the team leader. These competencies are foundational to leadership’s success, and they promote practical building blocks that enhance overall management and leadership skills.
8.
Sample Contract for Consulting Services
Agreement in order to identify responsibilities and obligations of both parties in the conducting of an educational training seminar session.
9.
Team Development for Hourly Employees
Training Focus:
To emphasize that it is essential for everyone to work harmoniously as a team and show that TEAMS outperform individuals and TEAMWORK makes everyone’s job easier and more effective. Recognizing the value of each player on the team. Prepare staff to take ownership & responsibility for guest satisfaction.
10.
Telephone Skills
Training Focus:
To establish property’s reputation and guidelines for providing faster and more efficient telephone service. Emphasis is made on courtesy, avoiding mistakes and delays and --How to be a good communications traffic controller even under difficult circumstances.
11.
Visionary Leadership
Training Focus:
To introduce Senior Management to innovative approaches to effectively leading teams towards accomplishments of goals and objectives. Highlights are focused on development of strong leaders who are sensitive to the needs of their internal customers, external customers as well as the expectations of Caneel Bay. Motivational methods to strengthen work teams and enhance environment are emphasized.
12.
The Efficient Room Attendant
Training Focus:
To conduct Basic Housekeeping Techniques and Skills training for Housekeeping Staff. Emphasis will be focused on the General practical applications and expectations of the Housekeeper and others working in the Housekeeping department.
13.
Excellence in Customer Service
Training Focus:
To introduce all staff to the importance of service and their role in projecting a positive attitude towards their Internal Customers (Fellow Employees), External Customers (The client or guest and the establishment they represent. Focus will highlight the importance of giviing a positive "First Impression" to clients and extending professionalism in their overall presentation to clients and to the public.
"Have fun while you learn. Learn as much as you can, and pass that learning onto someone else." Samuel Rey, Owner Host-U Services
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